Refund policy

How money works at DownlineAI, and when you get it back.

1. Subscriptions are monthly

You are billed once a month, in advance, for the month ahead. There is no minimum term and no cancellation fee.

2. Cancelling

Cancel at any time on your billing page. Cancelling:

• stops the next renewal;
• leaves your access in place until the end of the month you have already paid for;
• does not refund the month in progress.

You can resume before the period ends and nothing is lost.

3. AI credits

AI credits are bought in advance and spent as the metered features are used. Credits that have already been consumed cannot be refunded, because the work was done and we paid for it. An unused balance is refundable at our discretion within 14 days of the top-up; email [CONTACT EMAIL — FILL IN AT ADMIN → LEGAL]. Credit balances have no cash value once an account is closed.

4. Referral credit

Referral credit is account credit, not money. It is never paid out in cash, and it is cancelled or debited back if the payment that created it is refunded, disputed, voided or written off. See section 6 of the terms at /terms.

5. Your right of withdrawal (EU and UK consumers)

If you are a consumer in the EU or the UK, you normally have 14 days from the day the contract is made to withdraw from it without giving a reason.

Because DownlineAI is digital content and an online service supplied immediately, the law treats that right specially:

• when you subscribe, you ask us to start supplying the service at once and you acknowledge that by doing so you lose the right of withdrawal once supply has begun. We ask for that acknowledgement at checkout;
• if you have not used the service, tell us within 14 days at [CONTACT EMAIL — FILL IN AT ADMIN → LEGAL] and we will refund the payment in full;
• if you have used it, we may keep an amount in proportion to what was supplied before you withdrew;
• the same applies to an AI-credit top-up: unspent credit can be refunded, spent credit cannot.

Nothing in this policy removes a right you have under consumer law in the country you live in.

6. Faults and failed service

If you were charged twice, charged after cancelling, or the service was unavailable for a material part of a month, write to [CONTACT EMAIL — FILL IN AT ADMIN → LEGAL] and we will put it right — a refund, a credit or an extension, whichever fits. You do not need to use the withdrawal right for this.

7. How to ask

Email [CONTACT EMAIL — FILL IN AT ADMIN → LEGAL] from the address on the account and say what you want refunded and why. We reply within 5 working days. Approved refunds go back to the original payment method through Stripe, usually within 5–10 working days depending on your bank.

8. Chargebacks

Please contact us before raising a chargeback — it is faster. An account with an open dispute may be suspended until it is resolved, and any referral credit created by the disputed payment is reversed.