Terms of service

These terms govern your use of DownlineAI. Please read them before you subscribe.

1. Who you are contracting with

DownlineAI is operated by DownlineAI. You can reach us at [email protected].

2. What the service is

DownlineAI is software, sold as a monthly subscription. It gives you:

• a web application with recruitment pages you write yourself, a contact list and reporting;
• two AI assistants — a public one that talks to visitors on your pages, and a private one that helps you with your own work;
• a monthly amount of included AI usage, which resets each billing period and does not roll over, and optional purchased "AI credits" that are used once it runs out.

The AI is a language model. Its output is generated text, it can be wrong, and it is not advice of any kind — legal, financial, medical or otherwise. You are responsible for anything you publish or send that the AI produced for you.

We are a software vendor. We are not a multi-level marketing company and we do not sell an income opportunity. The only money we pay out is the referral reward in section 6, for people you invite directly, one level only. Nothing we sell is a security or an investment.

3. Your account

You must be 18 or older and give accurate details. You are responsible for your password and for everything done through your account. Tell us at [email protected] if you think someone else has access.

4. Acceptable use

You may not use DownlineAI to:

• send unsolicited bulk messages, or contact anyone in a way that breaks the marketing and privacy laws that apply to them;
• impersonate anyone, including us, or present AI-generated text as the words of a real person who did not say them;
• publish anything unlawful, deceptive, harassing, obscene or infringing;
• collect personal data you have no lawful basis to collect, or feed personal data into the AI that you are not allowed to share with a processor;
• probe, scrape, overload or reverse-engineer the service, or resell access to it;
• circumvent metering, rate limits or plan restrictions.

5. No income claims — this one matters

Members write their own public recruitment pages and configure their own AI assistants. On any page, message, advertisement or AI configuration you create with DownlineAI, you must not:

• state or imply how much money anyone has earned, could earn or is likely to earn;
• show earnings screenshots, income disclosures, lifestyle claims, "results" figures or testimonials about money;
• promise, guarantee or forecast any financial outcome from DownlineAI or from any partner program;
• describe the referral reward in section 6 as an income, a salary, a business opportunity or a return on investment, or state or imply how much anyone earns from it beyond the published rate;
• promote DownlineAI with your referral link without making clear that you earn a reward if people join through it (in an ad, post or message, say so plainly, for example "I earn a referral reward if you join").

This applies whether the words are yours or generated by the AI at your instruction. We may edit, unpublish or delete any page and suspend any account that breaks this section, without notice and without refund of the current month. We do this because income claims are unlawful in many places and because they are not true of this product.

Programs you add yourself. You can add your own partner programs, and the people who join under you are enrolled in them. Those programs are your choice and your responsibility: we do not review, endorse or vouch for them, and we are not a party to anything between you, the program and the people you recruit. You must not add a program that is unlawful where you or your recruits live, or that is a pyramid scheme, an investment or a security. We may remove any program you add, and suspend the account, if it breaks these terms.

6. Referral rewards

If you invite someone directly and they pay for a subscription, you earn a reward on each of their monthly subscription payments (the first and each renewal, not upgrades' prorated charges), for as long as they stay subscribed:

• 30% of what they paid, excluding tax, in cash — or, if you choose account credit on your Referrals page, 40% as account credit applied to your own subscription and AI credits. Your choice applies to payments made after you make it;
• one level only — you never earn on the referrals of people you referred;
• each reward is held for 30 days, so that a refund, chargeback, voided or uncollectible invoice can cancel it;
• cash is paid through Stripe Connect to a payout account in your name. Stripe verifies your identity, bank details and, where required, tax details, under Stripe's own terms; we cannot pay you until it has. Cash is sent once at least $25 is ready. Instead of a payout, you can turn ready cash into AI credit with 33% added;
• if a payment is refunded, disputed, voided or written off: a reward not yet paid is cancelled; one already paid is deducted from your future rewards;
• you are responsible for any tax due on what you receive, and for declaring it;
• earlier rewards were flat account credit per plan; credit earned before this change stays account credit and is applied as before;
• we may change the rates, the hold, the minimum or the bonus at any time; a change applies to payments made after it takes effect and is shown on your Referrals page.

Self-referral, fake or duplicate accounts, paying someone's subscription for them to earn a reward, and any scheme that creates accounts for the purpose of generating rewards void the rewards involved, including ready cash, and may close every account involved.

7. Payment

Subscriptions are billed monthly in advance through Stripe. Prices are shown before you pay and exclude any tax that we are required to add. AI credits are bought in advance and consumed as you use the metered features. See our refund policy at /refunds.

8. Your content and your prospects' data

You keep ownership of what you write. You grant us the licence we need to host, display and process it in order to run and improve the service, including the AI that powers it. The people whose details you store in DownlineAI are your contacts: you decide what to collect and why, and you are the controller of that data. We process it on your instructions — see our privacy policy at /privacy.

9. Availability and changes

We may change, add or remove features. We try to keep the service available, but it is provided "as is" and we do not promise it will be uninterrupted or error-free. The AI depends on a third-party model backend and can be unavailable.

10. Suspension and termination

You may cancel at any time from your billing page; access continues to the end of the month you have paid for. We may suspend or close an account that breaks these terms, that we are required to close, or whose payment fails and is not fixed. On closure your pages stop being public and unused account credit is forfeited. Ready referral cash is still paid out if your payout account is set up and the closure was not for breaking these terms.

11. Limitation of liability

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for lost profits, lost business, lost data or any indirect or consequential loss, and our total liability for any claim is limited to the amount you paid us in the twelve months before it arose.

12. Governing law

These terms are governed by the law of the country where we are established, and the courts there have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country you live in.

13. Changes to these terms

We will post any change on this page. If a change materially affects you we will tell you in the application before it takes effect. Continuing to use DownlineAI after that means you accept it.